Return Policy

Return eligibility varies by category and by each seller's stated policy, shown on the product page before you buy. This page covers the general rules that apply platform-wide.

1. Standard Return Window

2. Conditions for Return

• Item must be unused, in original packaging, with tags and accessories intact (unless defective).
• Original invoice or order confirmation should be available.
• Some sellers offer extended return windows during sale events — check the product page.

3. How Returns Work

1. Initiate a return from Orders → "Return or Replace Item".
2. Choose pickup (our courier partner collects the item) or self-ship, depending on the seller's setup.
3. Once the seller receives and inspects the item, your refund or replacement is processed.

4. Refund Timelines

Refunds are issued to the original payment method within 5–7 business days of the returned item being received and approved. UPI and wallet refunds are typically faster; card refunds depend on your bank's processing time.

5. Exchanges

Size or colour exchanges are available on select fashion listings marked "Free Exchange" and follow the same window as returns for that item.

6. Non-Returnable Items

Items explicitly marked "non-returnable" on the product page can only be returned if they arrive damaged, defective, or incorrect — in which case Buyer Protection applies.